Welcome to Soldiers' / Hospital Services

Hospital Services

  • Accommodations

    When a family member has been hospitalized or is being treated at OSMH you may need to stay in Orillia. Please ask the volunteers at the Information Desk, in the main lobby of the hospital, about hotels and other forms of accommodation available in the city.

  • Bank Machines

    A bank machine is located just inside the main entrance of the hospital. There is a service charge of $1.50 to use the machine.

  • Cashier

    The Cashier’s Office is located near the main lobby of the hospital and is open Monday to Friday from 9 a.m. to 3 p.m.

  • Change Machine

    A change machine is located in the main lobby. It exchanges $5, $10, and $20 bills for an equal value of dollar coins.

  • Flowers

    Flowers ordered for patients are delivered everyday by our hospital volunteers.  Flowers can also be purchased at Dora's Place - Gift Shop in the main lobby.  Stop in or call 705-325-2201, ext 3366.

  • Food (Cafeteria)

    Our cafeteria, located on the main floor of the hospital, offers a variety of soups, sandwiches, hot entrees, salads, desserts and fresh-brewed fair trade coffee, as well as a wide variety of juices and cold beverages. The cafeteria is open Monday to Friday from 8:00 am - 2:00 pm, and closed on weekends and holidays.  

    Dora's Place 

    Visitors can also purchase snacks, drinks, and Tim Horton's beverages at Dora's Place in the main lobby.  Dora's Place is open weekdays from 7 am - 8 pm, and weekends from 8 am - 8 pm.  Please note: Dora's Place is staffed by hospital volunteers and in some circumstances may not be open due to unexpected absences. 

    Vending Machines 

    Currently located outside the cafeteria and in the main hallway, offers cold drinks, healthy snacks, (nuts, trail mix, dried fruit), along with chocolate bars and chips.  Cash and credit cards are accepted.   

  • Hair Care

    Hair care can be arranged through your nurse. We have a barber on call that comes in to cut hair, however if you would prefer to go out we can arrange that as well. There are a few salons in the area that we send patients to on a regular basis.

  • Hearing Assistance

    If you have difficulty hearing or are deaf, contact your nurse who will make arrangements to help you communicate while at our hospital.
  • Information Desk

    Please contact the Volunteer Information Desk at 705-327-9121, for hospital phone numbers, departments, services or any other information.
  • Lost or Found

    If you have lost or found an item, please call the Information Desk at 705-327-9121. Please be advised that OSMH is not responsible for lost or stolen property, so we encourage you to leave your valuables at home.
  • Mail

    Post Office mailboxes are located outside the Main Entrance of the hospital. You can buy books of stamps at Dora's Place Gift Shop.


    Mail will be delivered daily to patient rooms by one of our hospital volunteers. If mail is delivered to the hospital after a patient has been discharged, our volunteers will re-address it to their home. To make sure of fast delivery, have all mail addressed with:


    your full name
    your room number
    Orillia Soldiers' Memorial Hospital
    170 Colborne Street West
    Orillia, ON L3V 2Z3

  • Newspapers

    There are newspaper boxes located at the main entrance of the emergency department, and just outside the main entrance of the hospital.
  • Patient Meals

    Unless your doctor has ordered a special diet for you, you will be provided with a non-selective menu that has been carefully chosen for you. Our meals for all patients follow Healthy Heart Guidelines and are low in salt and fat.  At your first meal after admission, we provide a form for you to fill out regarding foods you do not like or preferences you have e.g., coffee with 2 cream and sugar (we give one each as a standard).  The form (usually pink) can be returned to the kitchen with your dirty tray and we will update your meal selection according to your preferences, providing it aligns with the diet ordered. 
    If you have any questions about what you are eating, or would like to see a menu clerk to review your meal selections, please contact your nurse. We trust you'll find the meals appetizing, hot and nourishing. 

    Dining Rooms are available for use on Harvey 2, IMRS, C5 and C6.  If you are a patient on any of these units, you may choose to eat your meal with other patients.  Meal times depend on your location in the hospital. Breakfast is delivered between 7:30-8:30 a.m., Lunch 11:30 a.m. -12:30 p.m. and Dinner 4:30-5:30 p.m. 

    Guest Meals

    Guests are welcome to purchase any meal for delivery to your room.  Meal purchase forms are available in the Cafeteria.  One form per guest/per meal is required and payment is needed when filling out the meal purchase form.  Forms and Payment must be received in the cafeteria during operational hours 8 a.m.-2 p.m. 
    Cash, debit or credit is accepted. 

  • Private Duty Nursing

    Please check with the Nursing Department if you or a relative want to employ a Private Duty Nurse in the hospital. The Private Duty Nurse must be a hospital employee.
  • Taxis

    Direct lines to local taxis are located in the main lobby of the hospital, and the lobby of the emergency department.

  • Televisions and Phones

    TV rental services are provided by Hospitality Network. A portion of the revenue from rental services are returned to Orillia Soldiers Memorial Hospital and reinvested in caring for you!

    For information on renting a TV during your stay, click here or turn the TV on in the patient room and follow the directions.

    Hospitality Network

  • Wi-Fi Access

    Patients and visitors now have access to wireless internet by connecting to our guest network at OSMH. Our wireless network allows patients and visitors to surf the web, check e-mail and connect with family and friends.


    There are four options for wireless internet access at OSMH:

    24 Hours - $9.95
    3 Days - $17.95
    7 Days - $26.95
    30 Days - $45.95


    The time period for each plan begins upon initial activation. All prices are subject to tax. Visa, MasterCard and American Express are all accepted as payment options. Payment must be completed and accepted online prior to receiving service.

  • Pastoral & Spiritual Care Services & Worship Centre

    We are proud to offer pastoral and spiritual care servicesprovided by a diverse team of volunteers who embrace a variety of approachesfor a multitude of faiths and beliefs. They fulfill the community’s need forreligious and spiritual comfort while in the hospital and do so with a respectfuland sensitive approach.

    Our pastoral andspiritual care volunteers serve those of any faith, those of no faith, andthose who are undecided. Members of our volunteer team are experienced insupporting patients and their families across the organization includingpalliative care, dialysis and maternity. Group sessions on spirituality arealso provided for both inpatients and outpatients in the mental health program.

    Our team is comprisedof volunteers representing our community agencies, local and surroundingchurches (places of worship) as well as Rama First Nations. The long-standingaffiliation with the Army Navy Air Force Unit 400 and the Royal Canadian LegionBranch 34, have volunteers who provide comfort and support to patients withmilitary service.

    Our team mission is toensure multi-faith and multi-cultural care is made available to all patientsand families to compliment care and comfort during the hospital experience. Toenrich the lives of our patients and families, weekly non-denominational musicservices are held on the complex continuing care unit (4th floor)every Thursday at 2:30 pm. In addition, our diverse team facilitates a varietyof special religious and ceremonial requests such as communion, baptism andsmudging.

    OSMH also offers adedicated resilience space currently known as the Worship Centre. It is a placeof tranquility and peace that welcomes those of any faith, those of no faithand those who have yet to make that decision. The Worship Centre is locatednear the main entrance lobby and is accessible to patients, families andvisitors 24hrs a day, 7 days a week.

    It is through allthese collaborative volunteer efforts that OSMH has been successful in caringfor patients as a whole person through their healthcare journey. 

    For more information,please contact 705-325-2201 ext: 3365 

    Cultural Affairs  

    ‘Culture’ means many different things to many different people. Promoting cultural affairs at OSMH is an integral part of our value system as it recognizes and respects the dignity of every human being in the organization. 

    We will be successful in living our values by ensuring that all patient rights and privileges are adhered to according to the Human Rights Code of Ontario.

    (The Ontario Human Rights Code prohibits discrimination on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, age, record of offences, marital status, sexual orientation and physical or mental abilities.)

    OSMH is also proud to offer enhanced cultural services to support Francophone and Indigenous (First Nation, Métis, Inuit) patients and families.

    If you would like to know more about cultural services at OSMH, please contact the Cultural Affairs office at 705-325-2201 ext: 3365 or email patientrelations@osmh.on.ca

    The office is open during regular business hours Monday to Friday excluding statutory holidays and is located adjacent to the Worship Centre in the main entrance corridor.

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