When we think of disabilities, we tend to think of people who use wheelchairs and who have physical disabilities that are visible and obvious. But disabilities can also be invisible. We cannot always tell who has a disability. The AODA uses the same definition of “disability” as the Ontario Human Rights Code. Below you will find self training guides that will help you learn more about the AODA requirements, disability and human rights, and tips on how you can provide service to patients with a disability.
Training Guide: General AODA Information
Training Guide: Disability And Human Rights
Training Guide: Customer Service Tips for Staff and Students