Request corporate records
Orillia Soldiers’ Memorial Hospital (OSMH) is committed to open and transparent communication and as such routinely provides information to the public. It is not always required to make an official access request for information which can be released to the public routinely.
Make a request
You may use the OSMH Access Request Form for the following:
To make a request to access general records of the hospital
To request personal information about yourself
To request a correction to your personal information
Before you submit a written request for corporate records, check our website to see if the information you are looking for is already available. If you are not able to find the information you need online, have a look through our Directory of Records, which lists the general classifications of records within the custody and/or control of our hospital.
Once you find the record you are looking for, you must submit a written Access Request Form () either by mail or in person that includes:
Description of the records you are requesting. Try to be as specific and detailed as possible so we can locate the records in a timely manner.
Payment for the required $5 fee.
Your phone number, mail and e-mail addresses.
Send your written request for corporate records to:
Director, Health Records, Registration and Privacy
Orillia Soldiers’ Memorial Hospital
170 Colborne Street West
Orillia ON L3V 2Z3
Is there a fee?
A mandatory fee of $5 (cheque or money order) must accompany your written request. As per FIPPA legislation, additional fees may apply to help cover the cost of processing the request. Please see fee schedule below for further details:
Search and preparing a record for disclosure*
*Does not apply to requests for own personal information
$7.50 per quarter hour ($30 per hour) spent by any person
Photocopies and computer printouts
$0.20 per page
Records provided on CD-ROMs
$10.00 for each CD-ROM
Developing a computer program or other method of producing a record from a machine readable record
$15.00 per quarter hour ($60 per hour) spent by any person
Costs, including computer costs, incurred in locating, retrieving, processing and copying the record(s) if those costs are specified in an invoice received by the hospital
Actual costs incurred
- All charges excluding the application fee will be provided via invoice.
- You will be advised of processing fees that exceed $25.
- You will be asked to pay a deposit of 50% if the estimated processing cost exceeds $100.
When can I expect a response?
You will be contacted shortly after the hospital receives your request, so that your request can be clarified. If you have not heard from the hospital within approximately one week, please contact the Director of Health Records, Registration and Privacy Services at firstname.lastname@example.org or 705 325-2201 ext 3626.
The hospital will make every effort to provide the information to you within 30 calendar days after receiving the request.
If you would like to make a comment or raise a concern you may have with our practices, you may contact our Director, Health Records, Registration and Privacy at 705-325-2201 ext. 3626.
If you are not satisfied with the response you receive, contact the Information and Privacy Commissioner of Ontario. The Commissioner can be reached by calling 1-800-387-0073, or via mail at:
Ontario’s Information and Privacy Commissioner
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8